Social media summit: Mobile marketing is on the move
Posted by Cary B. Willis on September 29, 2011 · 1 Comment
Smartphones are changing everything. They’re part of a huge trend toward mobile marketing that’s still growing.
That was one of the main messages we picked up at the Third Annual Emerging Media Summit recently here in Louisville. The summit was put on by the International Association of Business Communicators’ Kentucky Chapter and the Louisville Digital Association. It was a great conference with a lot of good speakers.
Speaker Jason Falls discusses the role of games in social media
Here were some of the other big takeaways:
- Blogs are losing some of their influence as mobile marketing ascends. If you want to do any mobile marketing, you need to have a clutter-free, easy-to-navigate, mobile-optimized version of your web site.
- Technology is changing rapidly. What’s hot today might not be hot tomorrow. Don’t put too much stock in any one tool.
- In social media, no one person can know it all. Any organization involved in communications needs to have multiple people who are comfortable with social media.
- Use multiple approaches to reach out (QR codes, SMS texts, news releases, website, Facebook, Twitter, etc.) and to listen to/quantify what people are saying online (social media monitoring tools, switchboard, surveys, etc.)
- Online health is a growing trend
- Gaming is a growing tool that is applicable to many clients
Tim Hayden of 44Doors compared social media to “the campfire in the village,” where a broad range of conversations is taking place. You can either join them or not, but the conversations are going on. Hayden said mobile marketing brings a new dynamic to communication that is liberating, rewarding and empowering – bridging the online world with the offline. The challenge is in harnessing it.
The use of QR codes in marketing has exploded, allowing smartphone users to wave their devices over a code that takes them to a website. Ergo, instant buy-in from the customer! But does it take the customer somewhere he or she wants to go? Is the site optimized for that little tiny screen the user has in his hand? Does it allow for a quick and seamless exchange of information with him? Does it offer him some sort of reward? Or does it take him to a home page that takes two minutes to load all the graphics, minuscule copy and a confusing array of links?
QR codes are being used for virtual grocery shopping in Korea, wine-brand rollouts in the U.S., restaurant deals, car-repair deals, traffic info, and much more. QR codes are even used as identifiers that could save your life. Say you have an accident and are found unconscious. Medical personnel could scan a code in your wallet that will instantly bring up your health-care history so you’re given the right kind of treatment – and not, for example, a drug to which you might be allergic.
Don’t be surprised if one day soon you walk into your favorite home improvement store and are greeted with an automated voice that says hello and asks if the power drill you bought last time is still working for you, and would you like to save 10% on power tools today?
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Social media summit: Mobile marketing is on the move
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September 29th, 2011 9:45 pm
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